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The End of Quality Assurance

Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette it was quite the thrilling ride. We listened to some calls so painful I would

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How Awards Boost Your Business Reputation

Table of Contents Add a header to begin generating the table of contents It is natural for a company to feel proud of its awards, which can also boost business reputation. Awards, especially those from a well-respected independent review organization,

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Talk 2020 Award Winner, McCormack Roofing, Construction and Energy Solutions

2020 Marks 10 Straight for McCormack Roofing

Like their products, McCormack Roofing, Construction & Energy Solutions’ customer service stands the test of time and earns a tenth consecutive prestigious Talk Award for customer satisfaction ratings. Anaheim, California – McCormack Roofing, Construction & Energy Solutions garners high praise

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Team Recognition

Importance of Team Recognition

Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also

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Tips for Team Recognition

Don’t underestimate the importance of team recognition, but how do you recognize your team and show appreciation? The following tips will help you do that.  Evaluate Whether Your Employees Feel Valued Highlight What You Value, Not Just Accomplishments Recognize Employees

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Attracting the right talent

Attracting the Right Talent

No matter the type of small business you own or run, you want to attract top talent that upholds your standards of service. But top talent doesn’t just refer to people with the appropriate skills and knowledge; it also means

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Execution is Critical to the Customer Experience

In any industry, and given identical market conditions, there are always five percent of companies that outperform the competition. They’re not lucky; they are simply better at planning and executing. Having solid systems in place for both garners measurable results

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Northwest Career College Receives High Marks

Northwest Career College Earns Ninth Consecutive Talk Award for Outstanding Customer Satisfaction Las Vegas career college receives high marks for customer satisfaction, earning it nine straight Talk Awards. LAS VEGAS, NEVADA, UNITED STATES, October 21, 2019 — Northwest Career College has educated

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Recent Award Winners