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Customer Experience

All Plumbing, Inc. Earns 11 Consecutive Talk Awards for Customer Satisfaction

Articles and Blogs, Business, Company Profile, Construction and Home Repair, Construction Reviews, Customer Experience, Customer Loyalty, Customer Service, Professional and Business Services, SEO / By

Virginia-based plumbing contractor receives its eleventh Talk Award by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): All Plumbing, Inc. has once again been acknowledged for its continuous track record of outstanding customer service, bringing an eleventh Talk Customer Satisfaction Award for the company. All Plumbing lives up to its motto: Your Trusted Plumbing …

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Team Recognition

Importance of Team Recognition

Articles and Blogs, Blog, Business, Customer Experience, Customer Service, Employee Recognition, Leadership, Service Champions / By

Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also make your company attractive to newtalent. Explore the importance of team recognition and some best …

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SoLoMo Marketing: How to Combine Social Media, Targeting and Mobile to Engage Customers

Customer Experience / By

A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented amount of data on their customers from a greater number of sources and at a faster rate than ever before. For marketers, this means that gone are the days of …

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7 Tips for Distributed Customer Support Success

Customer Experience, Customer Service / By

The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a …

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5 Ways Brands Can Take Social to the Next Level

Customer Experience / By

The influence of social media needs no introduction. Consumers now demand that their complaints be acknowledged and resolved quickly. In fact, most consumers would rather solve an issue online than through traditional methods. The shift to social media for these practices is the basis of social customer relationship management. Businesses are turning to social media …

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