We sincerely hope you found these tips helpful! If you have any further questions in regards to improving your customer relations, feel free to reach out to us in the comments section below.
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Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also make your company attractive to new talent. Explore the importance of team recognition and some […]
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Virginia-based plumbing contractor receives its eleventh Talk Award by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): All Plumbing, Inc. has once again been acknowledged for its continuous track record of outstanding customer service, bringing an eleventh Talk Customer Satisfaction Award for the company. All Plumbing lives up to its motto: Your Trusted Plumbing […]
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I Need An Angel provides “caregivers you can depend on.” A non-medical, in-home care company, it gives seniors and others recovering from surgery or suffering from chronic illness the ability to stay at home and maintain some level of independence.
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Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette it was quite the thrilling ride. We listened to some calls so painful I would feel the need to reach out to the customer myself to apologize. Other times it […]
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A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented amount of data on their customers from a greater number of sources and at a faster rate than ever before. For marketers, this means that gone are the days of […]
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The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a […]
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The influence of social media needs no introduction. Consumers now demand that their complaints be acknowledged and resolved quickly. In fact, most consumers would rather solve an issue online than through traditional methods. The shift to social media for these practices is the basis of social customer relationship management. Businesses are turning to social media […]
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In an industry with more than 21,000 competitors, how are we still ticking — and not just ticking, but growing after 16 years? It is hard to reduce all the moving parts to only one reason, but on the whole it all boils down to customer service. What does customer service mean to us? Responsiveness. […]
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