Customer Experience

Talk 2020 Award Winner, McCormack Roofing, Construction and Energy Solutions

2020 Marks 10 Straight for McCormack Roofing

Like their products, McCormack Roofing, Construction & Energy Solutions’ customer service stands the test of time and earns a tenth consecutive prestigious Talk Award for customer satisfaction ratings. Anaheim, California – McCormack Roofing, Construction & Energy Solutions garners high praise from satisfied customers, leading to its tenth consecutive Talk Award. When looking for a roofing …

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SoLoMo Marketing: How to Combine Social Media, Targeting and Mobile to Engage Customers

A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented amount of data on their customers from a greater number of sources and at a faster rate than ever before. For marketers, this means that gone are the days of …

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7 Tips for Distributed Customer Support Success

The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a …

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5 Ways Brands Can Take Social to the Next Level

The influence of social media needs no introduction. Consumers now demand that their complaints be acknowledged and resolved quickly. In fact, most consumers would rather solve an issue online than through traditional methods. The shift to social media for these practices is the basis of social customer relationship management. Businesses are turning to social media …

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