Customer Service

All Plumbing, Inc. Earns 11 Consecutive Talk Awards for Customer Satisfaction

Articles and Blogs, Business, Company Profile, Construction and Home Repair, Construction Reviews, Customer Experience, Customer Loyalty, Customer Service, Professional and Business Services, SEO / By Shannon Bonesteel

Virginia-based plumbing contractor receives its eleventh Talk Award by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): All Plumbing, Inc. has once again been acknowledged for its continuous track record of outstanding customer service, bringing an eleventh Talk Customer Satisfaction Award for the company. All Plumbing lives up to its motto: Your Trusted Plumbing …

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Importance of Team Recognition

Articles and Blogs, Blog, Business, Customer Experience, Customer Service, Employee Recognition, Leadership, Service Champions / By Teresa Hersha

Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also make your company attractive to newtalent. Explore the importance of team recognition and some best …

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3 Ways to Improve Your Customer Relations

Advice, Articles and Blogs, Blog, Business, Customer Experience, Customer Loyalty, Customer Service, Uncategorized / By Teresa Hersha

We sincerely hope you found these tips helpful! If you have any further questions in regards to improving your customer relations, feel free to reach out to us in the comments section below.

The End of Quality Assurance

Customer Experience, Customer Service / By Teresa Hersha

Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette it was quite the thrilling ride. We listened to some calls so painful I would feel the need to reach out to the customer myself to apologize. Other times it …

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Taking the Tech out of Tech Support: Less Tech and More Service

Customer Service, Technology / By Teresa Hersha

With all the new technology for consumers hitting the market, tech support is in high demand, leading to the potential for greater communication problems between consumers and customer service help desks. A common source of these problems is callers who aren’t sure of the technical terms, equipment, etc. Often, those calling in for help don’t …

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Winning Customer Centricity

Customer Service, Uncategorized / By Teresa Hersha

How to Fast Track Your Journey to Increased Customer Centricity There is so much buzz around customer centricity these days. All companies, big and small, can’t help but acknowledge that they should be paying more attention to their customers. However few are actually doing it. So why? I think it’s because they just don’t know …

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Global Survey Shows Involving Customers Still An Afterthought

Customer Service / By Teresa Hersha

A new Forbes Insights/American Society for Quality (ASQ) survey conducted in 2014 shows that while many companies solicit customer input, few really involve customers aside from simply receiving their surveys and complaints. Companies that genuinely involve customers are twice as likely to have world-class quality. This finding raises three questions: What is the difference between analyzing customer …

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7 Tips for Distributed Customer Support Success

Customer Experience, Customer Service / By Teresa Hersha

The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a …

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At Your Service

Customer Service, Health and Medical, Press Release / By Teresa Hersha

How TriHealth’s Bethesda North Hospital Learned to “WOW” Patients TriHealth is the integrated healthcare system that formed as a partnership between Good Samaritan Hospital and Bethesda Hospital, Inc. TriHealth is a full-service, nonprofit health system that provides a wide range of clinical, educational, preventive and social programs. Established in 1995, TriHealth is one of the …

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Ready, Set, Grow: How to Scale Your Customer Service Team

Customer Service / By Teresa Hersha

In this age of real-time Tweets and Facebook rants, delivering a stellar customer experience is an integral piece of growing a business, building a brand and inspiring lifelong customer loyalty. Maintaining delightful service — particularly as your business grows — can be equally as important as delivering a great product. Whether your customer service team …

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