We sincerely hope you found these tips helpful! If you have any further questions in regards to improving your customer relations, feel free to reach out to us in the comments section below.
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Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also make your company attractive to new talent. Explore the importance of team recognition and some […]
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Virginia-based plumbing contractor receives its eleventh Talk Award by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): All Plumbing, Inc. has once again been acknowledged for its continuous track record of outstanding customer service, bringing an eleventh Talk Customer Satisfaction Award for the company. All Plumbing lives up to its motto: Your Trusted Plumbing […]
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Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette it was quite the thrilling ride. We listened to some calls so painful I would feel the need to reach out to the customer myself to apologize. Other times it […]
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With all the new technology for consumers hitting the market, tech support is in high demand, leading to the potential for greater communication problems between consumers and customer service help desks. A common source of these problems is callers who aren’t sure of the technical terms, equipment, etc. Often, those calling in for help don’t […]
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How to Fast Track Your Journey to Increased Customer Centricity There is so much buzz around customer centricity these days. All companies, big and small, can’t help but acknowledge that they should be paying more attention to their customers. However few are actually doing it. So why? I think it’s because they just don’t know […]
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A new Forbes Insights/American Society for Quality (ASQ) survey conducted in 2014 shows that while many companies solicit customer input, few really involve customers aside from simply receiving their surveys and complaints. Companies that genuinely involve customers are twice as likely to have world-class quality. This finding raises three questions: What is the difference between analyzing customer […]
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The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a […]
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How TriHealth’s Bethesda North Hospital Learned to “WOW” Patients TriHealth is the integrated healthcare system that formed as a partnership between Good Samaritan Hospital and Bethesda Hospital, Inc. TriHealth is a full-service, nonprofit health system that provides a wide range of clinical, educational, preventive and social programs. Established in 1995, TriHealth is one of the […]
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In this age of real-time Tweets and Facebook rants, delivering a stellar customer experience is an integral piece of growing a business, building a brand and inspiring lifelong customer loyalty. Maintaining delightful service — particularly as your business grows — can be equally as important as delivering a great product. Whether your customer service team […]
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