Customer Service

All Plumbing, Inc. Earns 11 Consecutive Talk Awards for Customer Satisfaction

Virginia-based plumbing contractor receives its eleventh Talk Award by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): All Plumbing, Inc. has once again been acknowledged for its continuous track record of outstanding customer service, bringing an eleventh Talk Customer Satisfaction Award for the company. All Plumbing lives up to its motto: Your Trusted Plumbing …

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Team Recognition

Importance of Team Recognition

Every small business should make it a point to recognize its team members and the value they provide to the company. Team recognition will improve employee morale, helping you retain employees and potentially improving the customer experience. It will also make your company attractive to newtalent. Explore the importance of team recognition and some best …

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Taking the Tech out of Tech Support: Less Tech and More Service

With all the new technology for consumers hitting the market, tech support is in high demand, leading to the potential for greater communication problems between consumers and customer service help desks. A common source of these problems is callers who aren’t sure of the technical terms, equipment, etc. Often, those calling in for help don’t …

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Global Survey Shows Involving Customers Still An Afterthought

A new Forbes Insights/American Society for Quality (ASQ) survey conducted in 2014 shows that while many companies solicit customer input, few really involve customers aside from simply receiving their surveys and complaints. Companies that genuinely involve customers are twice as likely to have world-class quality. This finding raises three questions: What is the difference between analyzing customer …

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7 Tips for Distributed Customer Support Success

The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a …

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At Your Service

How TriHealth’s Bethesda North Hospital Learned to “WOW” Patients  TriHealth is the integrated healthcare system that formed as a partnership between Good Samaritan Hospital and Bethesda Hospital, Inc. TriHealth is a full-service, nonprofit health system that provides a wide range of clinical, educational, preventive and social programs. Established in 1995, TriHealth is one of the …

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Ready, Set, Grow: How to Scale Your Customer Service Team

In this age of real-time Tweets and Facebook rants, delivering a stellar customer experience is an integral piece of growing a business, building a brand and inspiring lifelong customer loyalty. Maintaining delightful service — particularly as your business grows — can be equally as important as delivering a great product. Whether your customer service team …

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