Customer Loyalty

Establishing a Social Media Presence

Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the social media platforms that work best for your business. If used correctly, social media can bring significant success to your business. Various social media marketing sites will require different techniques, …

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It Takes A Lot To Get Consumers To Sign Up For Loyalty Schemes

Loyalty schemes can be an invaluable tool when it comes to customer satisfaction and the overall consumer experience. Our most recent research shows that 94 percent of UK consumers are members of at least one loyalty program, and many belong to multiple schemes. However, to really get consumers flocking to a brand and forming a …

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Foundation of Customer Service Equals Loyal Customers/Brand Ambassadors

With the pervasiveness of social media and online review websites, it’s hard for a company to get away with poor customer service in today’s culture. No matter how a company is advertising a product or service, customers act as unpaid press agents — treat them poorly, and they’ll report it with painfully honest reviews to …

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